How user reviews and ratings work

Trust between sellers and buyers is critical for the success of a marketplace. One way to build trust is to let users rate and comment each other after a transaction. This is how trust is built with Buggy Bee.

How do reviews work?
After a transaction is completed, both buyer and seller can review each other. A review consists of:
A positive or negative rating (thumbs up or down).
A free-form text comment.

Can users skip the feedback process?
Yes, users can choose not to review the other party. However, they can’t refuse a review from the other party after a completed transaction.

Where do reviews appear?
Reviews are visible to everyone on each user’s profile page. A seller’s rating (percentage of positive ratings and number of ratings) is also shown on each listing page.

What Transactions can we review?
Only Selling and renting transactions can be reviewed.
Give away and swap transactions cannot be reviewed.
Customers can still review the marketplace on the facebook page https://www.facebook.com/Buggy-Bee-1893535420745505
Reviews can also be made on trustpilot just search for ou website www.buggybee.co.uk

How do I choose the delivery Price?

You Want to offer the delivery option and you don’t know how to setup a price for it?
We can help you by providing these delivery prices guides from the Famous Hermes Parcel company or The Royal Mail

How do I list my Item for sale and rent?

Simple! If you just want to sell your item list it for sale.
If you decide to list it for sale and rental, do it twice! For sale and for rental.

Via Stripe

Stripe is a simple and secure way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs.
You can use stripe to process payment with bank cards : Visa Debit, visa credit, American express and Mastercard

Via Paypal

You can make your payment choosing Paypal

How does delivery work?

When you list your item you can include a delivery price by ticking the box. The amount will be then paid by the buyer/borrower.
In order to enter a delivery price you can help yourself with our pricing list provided from the royal mail company. We have plans to integrate a delivery service into the platform

How do I arrange a handover?

You can make your items available for pick-up. And the handover is arranged with the owner directly by using the chat service.

How do I get in touch with Buggy bee if something goes wrong?

Customer satisfaction is our top priority and we do our best to ensure that you have a good experience using Buggy bee. Head to the Contact Us page, and report a problem through – a representative of the team should be with you shortly.

Is Buggy Bee a free service?

It’s free to list your items and browse other people’s listings on the platform.
No commitment and no contract

What kind of items can I lend/borrow/swap/give away?

All baby equipment, clothes, Toys..

What Locations are covered by Buggy Bee?

Buggy Bee in launched nationally. We are working hard to cover all the Uk and Europe. Please feel free to list your item from everywhere!

How Giving away works

1. List your items for free upload and mention that they are to give away
2. People interested in having them will contact you through the messaging service
3. You just have to arrange for a collection or a delivery with them

How Swapping works

1. List your items for free upload photos and set your own description, pricing and location
2. Browse the items to find what you are looking for
3. You found what you are looking for!
4. Contact the person via the messaging service and ask her if interested in swapping in one of your listed items on you profile
5. Once the transaction approved just arrange a collection or delivery (that you have to pay for)

How selling works

1. Sign in
2. List your items for free upload photos and set your own description, pricing and location.
3. Approve incoming sale request and respond to messages
4. Arrange a delivery or pick up with the buyer
5. Get paid via secure payment system after the buyer receives the item
6. Review the buyer and the service provided

How borrowing works

1. Browse listings to find the items you are looking for
2. Create your secure account and log in
3. Contact the lender via message to arrange delivery or pick up
4. Return the item in its original condition at the convenient time
5. You can review the borrower and the service provided

How Lending works

1. Sign in
2. Enter details of your item
3. Set your location, rental price and availability date
4. You got a request? Just approve it.
5. Arrange the delivery or handover and fix a convenient time for the return
6. Once the transaction is complete a secure payment is processed
7. You can review the borrower and the service provided